Return Policy

7.1. In accordance with O.U.G. no. 34/2014, the Customer/Consumer has the right to withdraw from this contract within 14 (fourteen) days, without giving reasons and without incurring any penalties.

7.2. The withdrawal period expires after (fourteen) 14 days and is calculated from the day on which the Customer/Consumer or a third party other than the carrier, indicated by the Customer/Consumer, takes physical possession of the Products.

7.3. In order to exercise his right of withdrawal, the Customer/Consumer must inform the Seller of his decision to withdraw from this contract by means of an unequivocal statement, for example, a letter sent by post, fax, or e-mail. The contact details of the Seller are as follows:

Company name: MAGNEVITAL SRL

Address: Gura Humorului, str. Wurzburg, nr. 75A, room 1, Suceava county.

E-mail: hello@magnevital.com

Telephone: +40 753 407 513

7.4. For this purpose, the Client/Consumer may use the withdrawal form attached in Annex no. 1, but its use is not mandatory.

7.5. In order to comply with the withdrawal deadline, it is sufficient for the Customer/Consumer to send the notice of exercise of the right of withdrawal before the withdrawal period expires.

7.6. In the event of the Customer/Consumer's withdrawal, the Seller shall refund any amount received from the Customer/Consumer, with the exception of any additional costs resulting from any delivery method offered by the Seller, without undue delay and in any event no later than 14 (fourteen) days from the date on which the Seller is informed of the Customer/Consumer's decision to withdraw from this contract.

7.7. The additional costs are any costs (transportation, delivery, reduction in the value of the Products resulting from handling other than those necessary to determine the nature of the qualities and functioning of the Products, postal, or any other charges) to be incurred by the Customer/Consumer when exercising the right of withdrawal. These costs will be communicated transparently to the Customer/Consumer before processing the return.

7.8. The costs related to the courier service, if the order has not benefited from free transportation, are not refundable.

7.9. Standard delivery shall be deemed to be delivery free of charge for orders above 50 EUR or 250 RON.

7.10. The refund will be made using the same payment method as the one used for the initial transaction unless the Customer/Consumer has expressly agreed to a different method of refund. No fees will be charged as a result of such a refund.

7.11. The refund may be postponed until the date on which the Seller receives the Products back or until the Customer/Consumer provides proof that he/she has sent back the Products, whichever is the earlier.

7.12. The conditions of the right of withdrawal apply only to Customers/Consumers who are natural persons, as defined by the provisions of O.U.G. no. 34/2014 (art. 2, point 1).

7.13. The Customer/Consumer will bear the direct cost of returning the products and is responsible for the integrity of the product until it is in the store's possession. For international orders or cases where the cost of return is significant, the Seller may offer alternative solutions, such as refunds or replacements, without requiring the physical return of the product. The returned product must be in its original packaging, intact, and without signs of use.

7.14. The Customer/Consumer shall be directly responsible for any diminution in value of the products resulting from handling other than that necessary to determine the nature, qualities, and functioning of the products.

7.15. At the request and with the consent of the Customer/Consumer, the Seller may recommend the Buyer to purchase another product of equivalent quality and price to the one requested in the first order.

7.16. The initial order will be canceled on the date of order confirmation of the product/products replacing the initial product.

7.17. Products cannot be returned which:

• were the subject of a special order;
• have been distinctly customized at the request of the consumer;
• have been made to the Customer/Consumer's specifications (e.g.: the product has been shaded in the color desired by the Customer/Consumer);
• show signs of knocks, damage, wear;
• they have been unsealed and no longer have their original packaging intact, with all accessories and labels intact;
• have been placed in an unsaleable condition by any means;
• products liable to deteriorate or expire rapidly;
• sealed products which cannot be returned for health protection or hygiene reasons and which have been unsealed by the purchaser (example: underwear);
• products which are inseparably mixed with other items.

This list complies with the exceptions allowed under art. 16 of O.U.G. no. 34/2014.

7.18. The Seller shall bear the costs of return if this is attributable to him (e.g., the products received do not correspond to the order, are other than those requested by the order, etc.). In such cases, the Customer/Consumer may choose either a full refund or the replacement of the product, without incurring additional costs. Additionally, in cases of delayed deliveries exceeding 60 days, customers can request a full refund or reshipment at no extra charge.

7.19. If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, the product is not eligible for a refund. Re-shipping is possible only at an additional cost.

7.20. If the customer refuses to accept the package, the amount paid for the product will not be refunded. Re-shipping is possible only at an additional cost.

7.21. For further information regarding the return of products, please contact us via the contact form or e-mail: hello@magnevital.com.

7.22. These provisions are supplemented by Law No. 365/2002 on e-commerce republished and amended and O.U.G. No. 34/2014 on consumer rights in contracts concluded with professionals.

7.23. In case of disputes related to returns or refunds, the Customer/Consumer can access alternative dispute resolution (ADR) services or use the European Commission's Online Dispute Resolution (ODR) platform, available at https://ec.europa.eu/consumers/odr/. The Seller is committed to resolving issues amicably.